Exchanges and Returns

You can request exchange or return of a product within 7 calendar days after receipt of the same. The following conditions must be observed: The product must be returned in its original packaging; The product must be returned with no signs of use or consumption, that is, in the manner in which it was received; The product must be returned with attached labels (or protectors), manuals and all accompanying accessories. We do not make exchanges of products with unsuitable sizes for the client: We make available the measurements in centimeters of our products so that we do not have errors in the size selection. According to the Consumer Protection Code - Article 18, there is no legal obligation for the retailer to make changes for reasons of consumer regret regarding color, size, model, or any other hypothesis. IMPORTANT: We will not oil returns if the above conditions are not respected. WHAT TO DO TO REQUEST EXCHANGE OR RETURN Send an email to nixon.reina.1998shop@gmail.com and report: Product name; Order number; Email registered at purchase; Reason for exchange or return; VIDEO THAT COMPLAINS OR FAILS Once all the questions regarding the return of the product have been confirmed, we will inform you of the right to return the product and we will refund the payment value of the product and the freight. FORMS OF COMPENSATION This is not a credit card: this problem may appear on two invoices after the conclusion of the refund by the payment gateway. PIX- Transfer to the client's account that can be made within 10 days after confirmation of the return.